April 2008 - Posts

Microsoft Announces General Availability of Microsoft Dynamics CRM Online

Microsoft has officially launched their on-demand CRM solution called Microsoft Dynamics CRM Online.  Microsoft points out some very compelling statistics when comparing SalesForce.com vs. Microsoft Dynamics CRM Online.

 

Microsoft Dynamics CRM Online delivers more capabilities at a better price than competing on-demand products, driving higher business productivity while reducing risk and total cost of ownership. For example, based on publicly available information from Salesforce.com, Microsoft Dynamics CRM Online Professional Edition gives businesses the following:

  • 5 GB of storage versus 1 GB in Salesforce.com Professional Edition
  • 100 workflows versus none in Salesforce.com Professional Edition
  • 100 configurable entities versus 50 in Salesforce.com Professional Edition
  • Significant cost savings and a dramatically lower total cost of ownership at $44 per user, per month versus $65 per user per month or more for Salesforce.com Professional Edition.

Official Microsoft Press Release:
http://www.microsoft.com/presspass/press/2008/apr08/04-22DynamicsCRMOnlinePR.mspx

 

:: Ryan ::

April 2008 - CRM User Group

A big THANKS to everyone who attended our CRM User group today.  We had great attendance and participation.  I hope everyone found the content useful and learned some things that can be used within your own business.  As promised, I am providing a link to the PowerPoint that contained the announcements we discussed during the User Group.  Please feel free to respond to this blog post with ideas for upcoming user group sessions.

April 2008 - CRM User Group Presentation

:: Ryan ::

VIDEO: Microsoft Dynamics CRM - Bulk Edit Feature

Microsoft Dynamics CRM - Bulk Edit Feature

Learn how to use the "Edit" feature of Microsoft Dynamics CRM to bulk edit CRM records.

Video: Microsoft Dynamics CRM - Bulk Edit Feature

Length: 02:30

:: Ryan ::

Microsoft Dynamics Community

Are you looking for a way to connect with your peers who are in like positions at other companies using similiar technologies?  Microsoft has created a website called the Microsoft Dynamics Community.  This website contains blogs, forums, networking, and executive insights all surrounding the Microsoft Dynamics product lines.  I would encourage you to subscribe to the content on this website and be an active participant in the Dynamics Community.  Make your voice heard and provide valuable feedback on the Dynamics Products and asks questions of the product development teams.

Website: community.dynamics.com

Microsoft Dynamics Community

 

Refer your co-workers and build a strong Community!

:: Ryan ::

Inetium's Parent Company Acquires Avtex

Pohlad Family of Companies Acquires Avtex

Third company in IT acquisition plan

MINNEAPOLIS--(BUSINESS WIRE)--The Pohlad family of companies has expanded its information technology (IT) holdings for the third time in two years with the addition of Avtex, Inc., a unified communications solution provider based in Minneapolis.

The deal closed today. Terms were not disclosed.

Founded in 1971, Avtex designs, installs and supports technology needed for call centers and customer contact centers, as well as IP telephony systems and other messaging applications for businesses. The company has grown rapidly by providing premise based and hosted unified communications solutions that bring together telephone, email, text messaging and call centers into a single, highly secure customer contact system that transcends traditional phone and data systems.

Under Pohlad ownership, Avtex will operate as a separate company, retaining its current headquarters location and all of its 100 employees, including its senior management team. Since 1998, Avtex has acquired five companies to expand its services and geographic reach. Most recently it acquired Perimeter Technology of Georgia, expanding its southeast operations.

We think Avtex is a great fit, since they have both a strong management team and excellent growth potential, said Dave Johnson, chief technology officer for the Pohlad family of companies.

Weve been successful growing to this point as a standalone entity, but to take the next leap, we need a partner like the Pohlad organization, said Bob Denman, Avtex president. Its a nice match for us, at the right time, given our shared interest in capitalizing on the significant marketplace opportunities we seek to increase service offerings and geographic reach. Its also great news for our customers and employees, who will both benefit from this move.

Johnson indicated that acquiring Avtex fits with an important marketplace trend. Unified communications is the fastest-growing segment of the IT industry because it brings together all of the forms of communications that were separate in the past. Its a very exciting business for us to be in, he said.

The acquisition also rounds out the three-pronged IT strategy the Pohlad organization has been pursuing in the managed services IT arena, Johnson said. In 2006, the Pohlad organization acquired Inetium, a Minneapolis-based IT firm that focuses on improving business productivity through IT strategy, solutions and services. In July 2007, it acquired Arcadia Solutions, a Boston-based IT consulting firm specializing in the deployment, benchmarking and optimization of emerging business technologies in the health care, financial service and high technology industries.

We can start to provide IT solutions across all three companies. Arcadia does the high level analytics that help companies understand their customers. Inetium does the installation of customer relationship management and workforce automation systems, Johnson said. And now Avtex provides the underlying communications platform and application expertise to bring it all together.

About Avtex Avtex provides multimedia contact center, enterprise-wide communications solutions and emergency notification solutions. A Microsoft Certified Gold Partner and Interactive Intelligence Platinum Partner, Avtex has a staff of software developers, systems engineers, network engineers, system design consultants, project managers, customer support personnel and field technicians that are trained, certified and specialize in mission critical applications. Based in Minneapolis, Avtex supports over 650 customers across the United States and in six countries. In addition to Minneapolis, Avtex has offices in Milwaukee and Appleton, Wis., Des Moines, Iowa, Omaha, Neb., Cincinnati, Ohio and Atlanta, Ga. To reach Avtex, call 800.323.3639 or visit http://www.avtex.com

About the Pohlad family of companies - The Carl R. Pohlad family holdings include significant interests in financial services, beverage, entertainment and real estate industries, as well as ownership of the Minnesota Twins Major League Baseball team.

 

Contacts

Lilja Inc. for the Pohlad family of companies
Media Contacts:
Mary Lilja, 952-893-7140
mcl@lilja.com
or
Avtex, Inc.
Jolene Peters, Marketing Director, 952-832-3725
jpeters@avtex.com

 

:: Ryan ::

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