Microsoft has confirmed there is an issue with a new Outlook hotfix released Tuesday (KB924085), that will cause Outlook to crash if you have the CRM Sales for Outlook client installed. They are working on a fix for the CRM client now, but the current workaround is to uninstall the hotfix. It only affects Office 2003, with the CRM Sales for Outlook client installed. If you are using Office 2007, you should not be affected.
Some info from Microsoft:
User Error:
"Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."
Application Event log shows:
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 1/10/2007
Time: 5:19:40 PM
User: N/A
Computer: STOCKBRIDGE
Description:
Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xffffffff.
Current Workaround: Uninstall hotfix KB924085
Microsoft is working on a hotfix for the CRM desktop and laptop clients. It is a high priority hotfix, so the turnaround time should be short.
Posted
01-12-2007 4:16 PM
by
Tedh