CRM Essentials Sept. 22, 2009 - The Optimal Customer Service Call Center

bsneary — Fri, 18 Sep 2009 15:44:00 GMT

Please join us on September 22^nd as we take a look at how CRM specifically and technology in general can make your call center the most efficient and productive group possible. Tim Bakke, of Avtex, will be joining Jeremy Winchell of Inetium to talk about how the right phone system and various collaboration tools can work with CRM and SharePoint solutions to increase your customer service effectiveness.

In this session we will be talking about ways to:

lower agent talk times and total time to issue resolution
improve the customer experience with all parts of the support process
make multiple channels available to customers to interact with your support organization
increase rate of first call resolution
build a feedback system from the customer service department into the rest of your organization to more quickly understand and address systemic quality issues before they become widespread
use technology to quickly publicize known resolutions to common issues in real time
utilize the customer touch point as a chance to upsell/cross sell relevant other products/services

When:

Wednesday, September 22, 2009

Registration: 8:30 - 9:00 AM

Event: 9:00 - 11:00 AM

Networking/Q&A: 11:00 AM - 12:00 PM

Where:

Microsoft

8300 Norman Center Drive, Suite 950

Bloomington, MN 55437

Map of Location

Registration:

Click to attend in person

Click to attend via LiveMeeting

Inetium CRM Essentials Education Series - Extending the Platform - July 22, 2009

bsneary — Thu, 25 Jun 2009 16:18:00 GMT

Please join us either at the Microsoft facility at the 8300 building on Norman Center Drive in Bloomington or online via LiveMeeting for a 2+
hour session packed with great information for any developers wanting to extend the Dynamics CRM 4.0 platform in various ways.

Click to attend in person

Click to attend via LiveMeeting

Search results matching tags 'MSCRM 4.0' and 'CRM Essentials'

CRM Essentials Sept. 22, 2009 - The Optimal Customer Service Call Center

Inetium CRM Essentials Education Series - Extending the Platform - July 22, 2009